{"id":2122,"date":"2023-01-29T13:11:10","date_gmt":"2023-01-29T18:11:10","guid":{"rendered":"https:\/\/fwfsportsknoxville.com\/bowling\/?page_id=2122"},"modified":"2026-02-13T11:45:39","modified_gmt":"2026-02-13T16:45:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/fwfsportsknoxville.com\/bowling\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we contact FwF Sports?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our email sports@fwfknoxville.com OR messaging our Facebook page Facebook.com\/FwFSports<\/a> is the best way.
We also have a contact us form right HERE<\/a> on this website. If regarding a refund, that must be emailed or the “contact us” form used. Our Facebook account team can’t assist with this. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Refund Policy:<\/b> 7 days prior to the season beginning, a full refund will be granted. This is a full 7 days. For example, if the
\nleague begins on the 8th of the month then you would’ve had to request a\n refund by the night of the 1st. After that, the league pays out a lot \nof money to secure your spot. Therefore no refunds can be granted once \nthis deadline comes to pass.
<\/p>\n

Refunds are not given on shirts that you order. Shirt orders are sent\n 14 days prior to the season starting. Once that’s sent, we can’t refund\n the shirt but could still refund your registration for a week longer \n(see above). You are able to still come pick your shirt up at games once\n it arrives.

What if I registered after that? <\/b>This policy \nstill applies. Your funds were immediately paid out. You may transfer \nyour registration to someone else and THEY can pay your (or you can gift\n it to them). Additionally, by cancelling your registration this close \nto the start of the season will put your team in jeopardy of not meeting\n the minimum and hurt the entire team. Therefore, we are not
\nable to remove players within 7 days of the start. 

Move to another season? <\/b>We\n are sometimes asked if someone can transfer their season to next. We \nare not able to do this. Please read everything above to note why.<\/p>\n

How to get a refund: <\/b>Refunds will ONLY<\/b> be granted by \nemailing us. You can’t request it any other method. Email us at \nsports@fwfknoxville.com OR click the “info” tab above and “contact us” \nform. <\/p>\n

Please feel free to reach out to us to discuss.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho are the bowling commissioners?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Krystal Karnes & Mathieu George are our bowling commissioners.<\/p>

Both can be contacted at fwfbowling@gmail.com or via the captain’s chat for the leagues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get updated season information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We have a captain’s chat via Facebook messenger. Your team captain is in this chat and should be relaying information back to the team. If they are not, please reach out to us so we can fix this. <\/p>

Also, keep an eye out on our Facebook page.<\/p>

We will only rarely send emails.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you factor in handicap?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The formula for the handicap is:

Basis Score – Your average x (percentage factor)

See example below:

Game 1: 120
Game 2: 100
Game 3: 80
AVERAGE – 100
Basis Score for FWF 180
Percentage Factor is .90 or 9%
(180 – 100) x .90 = handicap is 72
<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are standings updated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League standings are always updated BEFORE the next game.<\/p>

We try our best to do it within 3 days after the last game. However, we sometimes need more time.

The stat sheets and all will be under the “standings” tab.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI registered but haven't been added to a team or contacted.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please be sure that you submitted payment. If you did not pay, you are not registered to play in the league.<\/p>\n

If you did miss payment,  go to the Make Payment tab found HERE<\/a><\/p>\n

Only once you pay are you registered to play and will be added to your selected team within 48 hours.
If you created a new team, it’ll be added within this same timeframe.<\/p>\n

<\/p>\n

If you joined as a free agent<\/b>, then most likely we have not
assigned free agents yet. You can check this by going to the teams tab
then clicking the free agents pool tab. If your name is still there, you
have not be assigned a team yet. If your name is removed, you have
been.<\/p>\n

A representative of the league will always reach out to you closer to start date to link you with the captain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the rules?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League rules are found in pdf format on the home page of this league site. Along with much more important information. <\/p>

We do follow the league rules and don’t bend them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWe have people missing one night, what can we do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the case where you have a lot of people out and less than 4 bowlers, you can use a blind average for a bowler.
<\/p>\n

You just add this via the system at the bowling alley. If you need help, please ask the league commissioner (Krystal).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is included in our fees?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You will get 7 nights of play with 3 team games an evening. <\/p>\n

Bowling balls and shoes are included in the cost. Just go to the front desk on league nights and tell them you’re with the Fun with Friends League.

Additionally, you get a paid FwF Staff member on-site each night to make sure things are running smoothly. We also pay for prizes to theme night winners and champs at the end of the season. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer discounts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! There are a few ways you can get league discounts. 
1.<\/b> Register early! If you register early, then you save $10 off of the regular price, automatcially! The price goes up to the regular cost a few weeks before the season begins.  

2.<\/b> Dress-up on theme days! We often offer prizes or items to those who dress-up and win the online contest we run. If you win, instead of taking what is offered, you can instead opt to get $5 off of a future season. You would just reach out to us directly or tell the commissioner if you wish to do this. <\/p>\n

3.<\/b> If your team wins the championship then they have the option to get a discount for a future season. To get this $8 off discount code, simply decline the medal. You will then go to our “winner’s circle” shop located under the “info” tab, then proceed to check-out. Choose digital delivery\/pick-up so you are not charge shipping. The code will be emailed to you within 2 weeks. <\/p>\n

NOTE: If you do take a medal, that is your prize and you are not able to get an item from the winner’s circle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI ordered a FwF shirt but didn't get it yet.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Shirts are custom ordered at the start of each season. Most come by \nweek 2 of the season at the absolute latest. If you don’t have your \nshirt by week 2 then please contact us via the above information OR have\n your team captain reach out. Additionally, you can ask the commissioner\n on game days about the status. Please make sure that you registered in \ntime to get a shirt. If you registered after the season started, we \nlikely can’t get you a shirt ordered in time. <\/p>\n

Please note, due to the distributor there can be higher delays at \ntimes. This is out of our hands but we will notify you if this was to \noccur. <\/p>\n

IMPORTANT<\/b>: You MUST come to the games to get your shirt once \nthey are in. If you do not show up to get your shirt by the playoffs, it\n will be given away or given to your team captain. We do not hold onto \nshirts once the season ends. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many people will bowl each game?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each team must have at least 6 bowlers. With 4 people bowling per game, at least 1 being a female. This is because we bowl 3 games an evening. Since this is a social league, it allows people to miss games if they need to and still be covered. It also gives players breaks. For example, someone has to work over and can’t show until game 2. Someone has kids and needs to leave before game 3 and etc. <\/p>

If you have all 6 bowlers show up for an evening, each will end up getting 2 games that night.<\/p>

If you have less than 6 show for an evening then the ones present will get an extra game.<\/p>

We suggest asking your teammate’s schedules.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How do we contact FwF Sports? Our email sports@fwfknoxville.com OR messaging our Facebook page Facebook.com\/FwFSports is the best way. We also have a contact us form right HERE on this website. If regarding a refund, that must be emailed or the “contact us” form used. Our Facebook account team can’t assist with this.  What is […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2122","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/pages\/2122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/comments?post=2122"}],"version-history":[{"count":5,"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/pages\/2122\/revisions"}],"predecessor-version":[{"id":6792,"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/pages\/2122\/revisions\/6792"}],"wp:attachment":[{"href":"https:\/\/fwfsportsknoxville.com\/bowling\/wp-json\/wp\/v2\/media?parent=2122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}