{"id":1252,"date":"2022-01-08T17:18:15","date_gmt":"2022-01-08T22:18:15","guid":{"rendered":"https:\/\/fwfsportsknoxville.com\/kickball\/?page_id=1252"},"modified":"2025-02-22T12:59:02","modified_gmt":"2025-02-22T17:59:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/fwfsportsknoxville.com\/kickball\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we contact FwF Sports?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Go to the tab titled “contact us” or click HERE<\/a>
<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

7 days prior to the season beginning, a full refund will be granted. This is a full 7 days. For example, if the league begins on the 8th of the month then you would’ve had to request a refund by the night of the 1st.
After that, the league pays out a lot of money to secure your spot. Therefore no refunds can be granted after this.<\/p>\n

Refunds will NOT be processed any other way than contact us via email. That way be both have a paper trail proof. You can reach out via the contact us tab.
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho are the kickball commissioners?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Robby Edgerton Jr is the Sunday & Thursday commissioner.<\/p>\n

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All on field concerns, problems, feedback or questions should be directed to them or you may reach out to FwF Sports via contact us or fwfkickballoffice@gmail.com or sports@fwfknoxville.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get updated season information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We have a captain’s chat via Facebook messenger. Your team captain is in this chat and should be relaying information back to the team.<\/p>

Also, keep an eye out on our Facebook page.<\/p>

We will only rarely send emails.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if games are rescheduled?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If games must be rescheduled, we will first notify the captain’s chat. Your captain should be relaying this.<\/p>\n

After that we will post on all of our social media Facebook accounts. Please follow our Facebook page Facebook\/FwFSports<\/a><\/p>\n

Any games that get rescheduled will typically get added to the very end of your team schedule. In some rare cases it might result in double-headers. Rescheduled games are NOT reason for refunds or to move registrations. Playing in the league, you agree to the understanding of rain\/weather delays.
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If it is raining outside then please always check with your captain regarding games.
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are standings updated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League standings are always updated BEFORE the next game. <\/p>

We try our best to do it within 3 days after the last game. However, we sometimes need more time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI registered but haven't been added to a team or contacted.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please be sure that you submitted payment. If you did not pay, you are not registered to play in the league.<\/p>\n

If you did miss payment,  go to the Make Payment tab found HERE<\/a><\/p>\n

Only once you pay are you registered to play and will be added to your selected team within 48 hours.
If you created a new team, it’ll be added within this same timeframe.<\/p>\n

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If you joined as a free agent<\/b>, then most likely we have not assigned free agents yet. You can check this by going to the teams tab then clicking the free agents pool tab. If your name is still there, you have not be assigned a team yet. If your name is removed, you have been.<\/p>\n

A representative of the league will always reach out to you closer to start date to link you with the captain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the rules?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League rules are found in pdf format on the home page of this league site. Along with much more important information. <\/p>

We do follow the league rules and don’t bend them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I become an umpire?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We are almost always looking for dedicated FwF Sports team members! If interested then please reach out via the above contact methods.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer discounts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you register early, then you save $10!
Get this discount automatically, simply by registering 2 weeks before the season begins.<\/p>\n\n

If your team wins the main championship then they can win a discount \nvia the \u201cshop\u201d tab. You just have to decline the medal to get this \ndiscount. To get this discount, you must first be on a golden glove \nwinning team. Then, you must decline the medal. Lastly, you have to go \nthrough the check-out of the shop. The code will be emailed to you \nwithin a few days.
This code will be tied only to you and is \nnon-transferable. It is valid for 1 time for each player. It can be used\n ANY future season within 1 year. It can only be used for the sport you \nwon in. To view this discount, check the \u201cstore\u201d tab.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI ordered a FwF shirt but didn't get it yet.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Shirts are custom ordered. Most come by week 2 at the absolute latest. If you don’t have your shirt by week 2 then please contact us from via the above information OR have your team captain reach out.<\/p>\n

We do ALWAYS get your shirts to you during the season you registered for. However, due to the distributor there can be delays at times.You MUST show up to the games to get your shirt. By the end of the season, we will give it to someone on your team to give to you. We will not hold shirts past playoffs.
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Once shirts are ordered, we can’t refund them unless the distributor isn’t able to fulfill the order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How do we contact FwF Sports? Go to the tab titled “contact us” or click HERE What is your refund policy? 7 days prior to the season beginning, a full refund will be granted. This is a full 7 days. For example, if the league begins on the 8th of the month then you would’ve […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-1252","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/pages\/1252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/comments?post=1252"}],"version-history":[{"count":5,"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/pages\/1252\/revisions"}],"predecessor-version":[{"id":5695,"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/pages\/1252\/revisions\/5695"}],"wp:attachment":[{"href":"https:\/\/fwfsportsknoxville.com\/kickball\/wp-json\/wp\/v2\/media?parent=1252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}