{"id":503,"date":"2022-01-10T14:42:38","date_gmt":"2022-01-10T19:42:38","guid":{"rendered":"https:\/\/fwfsportsknoxville.com\/pong\/?page_id=503"},"modified":"2025-12-05T14:32:19","modified_gmt":"2025-12-05T19:32:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/fwfsportsknoxville.com\/pong\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we contact FwF Sports?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our email sports@fwfknoxville.com OR messaging our Facebook page Facebook.com\/FwFSports<\/a> is the best way.
We also have a contact us form right HERE<\/a> on this website.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

14 days prior to the season beginning, a full refund will be granted.
\nThis is a full 14 days. 7 days prior to the season starting is the final deadline to receive a partial refund. We will deduct the cost of your team shirt for this refund. 
After that, the league pays out a lot of money to secure your spot. Therefore no refunds can be granted after this. <\/p>\n

Please feel free to reach out to us to discuss.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho is the beer pong commissioner?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Marta Finnegan is the commissioner.<\/p>

She can be contacted via our above contact information. Your team captain will also be in a group chat with her.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get updated season information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We have a captain’s chat via Facebook messenger. Your team captain is in this chat and should be relaying information back to the team.<\/p>

Also, keep an eye out on our Facebook page.<\/p>

We will only rarely send emails.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if games are rescheduled?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If games must be rescheduled, we will first notify the captain’s chat.<\/p>

After that we will post on all of our social media Facebook accounts. Please follow our Facebook page Facebook\/FwFSports<\/a><\/p>

Any games that get rescheduled will typically get added to the very end of your team schedule. <\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are standings updated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League standings are always updated BEFORE the next game. <\/p>

We try our best to do it within 3 days after the last game. However, we sometimes need more time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI registered but haven't been added to a team or contacted.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please be sure that you submitted payment. If you did not pay, you are not registered to play in the league.<\/p>\n

If you did miss payment,  go to the Make Payment tab found HERE<\/a><\/p>\n

Only once you pay are you registered to play and will be added to your selected team within 48 hours.
If you created a new team, it’ll be added within this same timeframe.<\/p>\n

<\/p>\n

If you joined as a free agent<\/b>, then most likely we have not
\nassigned free agents yet. You can check this by going to the teams tab
\nthen clicking the free agents pool tab. If your name is still there, you
\n have not be assigned a team yet. If your name is removed, you have
\nbeen.<\/p>\n

A representative of the league will always reach out to you closer to start date to link you with the captain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the rules?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

League rules are found in pdf format on the home page of this league site. Along with much more important information. <\/p>

We do follow the league rules and don’t bend them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we have to drink?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. This game is more commonly known as Beer Pong. However, we play with water in the cups. This water isn’t to be consumed and we don’t require anyone to drink. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer discounts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you register early, then you save money! The price goes up the final 2 weeks before the season begins.<\/p>\n

Pay early to get this bonus\/discount automatically.<\/p>\n

Fire Division champs can decline the medal and get $8 off of a future season via the winner’s circle store. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI ordered a FwF shirt but didn't get it yet.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Shirts are custom ordered at the start of each season. Most come by \nweek 2 of the season at the absolute latest. If you don’t have your \nshirt by week 2 then please contact us from via the above information OR\n have your team captain reach out. Please make sure that you registered \nin time to get a shirt.<\/p>\n

Please note, due to the distributor there can be higher delays at times.<\/p>\n

Shirts are given with Water Pong as an added bonus and thank you. If \nfor any reason the distributor can’t fulfill, you will get our basic \nroyal frost FwF Social shirt. If we can’t fulfill your shirt order at \nall, we do not offer refunds due to this. Again, this is an additional \nthank you for playing in the league.<\/p>\n

IMPORTANT<\/b>: You must come to the games to get your shirt once \nthey are in. If you do not show up to get your shirt by the playoffs, it\n will be given away.  <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How do we contact FwF Sports? Our email sports@fwfknoxville.com OR messaging our Facebook page Facebook.com\/FwFSports is the best way. We also have a contact us form right HERE on this website. \u00a0 What is your refund policy? 14 days prior to the season beginning, a full refund will be granted. This is a full 14 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/pages\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":5,"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/pages\/503\/revisions"}],"predecessor-version":[{"id":2245,"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/pages\/503\/revisions\/2245"}],"wp:attachment":[{"href":"https:\/\/fwfsportsknoxville.com\/pong\/wp-json\/wp\/v2\/media?parent=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}