Our email sports@fwfknoxville.com OR messaging our Facebook page Facebook.com/FwFSports is the best way.
We also have a contact us form right HERE on this website.
Refund Policy: 7 days prior to the season beginning, a full refund will be granted. This is a full 7 days. For example, if the
league begins on the 8th of the month then you would’ve had to request a refund by the night of the 1st. After that, the league pays out a lot of money to secure your spot. Therefore no refunds can be granted once this deadline comes to pass.
Refunds are not given on shirts that you order. Shirt orders are sent 14 days prior to the season starting. Once that’s sent, we can’t refund the shirt but could still refund your registration for a week longer (see above). You are able to still come pick your shirt up at games once it arrives.
What if I registered after that? This policy still applies. Your funds were immediately paid out. You may transfer your registration to someone else and THEY can pay your (or you can gift it to them). Additionally, by cancelling your registration this close to the start of the season will put your team in jeopardy of not meeting the minimum and hurt the entire team. Therefore, we are not
able to remove players within 7 days of the start.
Move to another season? We are sometimes asked if someone can transfer their season to next. We are not able to do this. Please read everything above to note why.
How to get a refund: Refunds will ONLY be granted by emailing us. You can’t request it any other method. Email us at sports@fwfknoxville.com OR click the “info” tab above and “contact us” form.
Please feel free to reach out to us to discuss.
Kim Naylor is the volleyball league commissioner.
She operates under the FwF Knox account on Facebook. Feel free to message her on that account here: facebook.com/fwfknox
We have a captain’s chat via Facebook messenger. Your team captain is in this chat and should be relaying information back to the team. If they are not, please reach out to us so we can fix this.
Also, keep an eye out on our Facebook page.
We will only rarely send emails.
If games must be rescheduled, we will first notify the captain’s chat.
After that we will post on all of our social media Facebook accounts. Please follow our Facebook page Facebook/FwFSports
Any games that get rescheduled will typically get added to the very end of your team schedule.
If it is raining outside then please always check with your captain.
League standings are always updated BEFORE the next game.
We try our best to do it within 3 days after the last game. However, we sometimes need more time.
Please be sure that you submitted payment. If you did not pay, you are not registered to play in the league.
If you did miss payment, go to the Make Payment tab found HERE
Only once you pay are you registered to play and will be added to your selected team within 48 hours.
If you created a new team, it’ll be added within this same timeframe.
If you joined as a free agent, then most likely we have not assigned free agents yet. You can check this by going to the teams tab then clicking the free agents pool tab. If your name is still there, you have not be assigned a team yet. If your name is removed, you have been.
A representative of the league will always reach out to you closer to start date to link you with the captain.
League rules are found in pdf format on the home/info page of this league site. Along with much more important information.
We do follow the league rules and won’t bend them. We do understand that sometimes things occur. However, we can’t bend a rule or make an exception otherwise it could cause a major snowball effect across the league.
Yes! There are a few ways you can get league discounts.
1.
Register early! If you register early, then you save $10 off of the
regular price, automatcially! The price goes up to the regular cost a
few weeks before the season begins.
2. Dress-up on theme
days! We often offer prizes or items to those who dress-up and win the
online contest we run. If you win, instead of taking what is offered,
you can instead opt to get $5 off of a future season. You would just
reach out to us directly or tell the commissioner if you wish to do
this.
3. If your team wins the championship then they have the option to get a discount for a future season. To get this $8 off discount code, simply decline the medal. You will then go to our “winner’s circle” shop located under the “info” tab, then proceed to check-out. Choose digital delivery/pick-up so you are not charge shipping. The code will be emailed to you within 2 weeks.
NOTE: If you do take a medal, that is your prize and you are not able to get an item from the winner’s circle.
Shirts are custom ordered at the start of each season. Most come by week 2 of the season at the absolute latest. If you don’t have your shirt by week 2 then please contact us via the above information OR have your team captain reach out. Additionally, you can ask the commissioner on game days about the status. Please make sure that you registered in time to get a shirt. If you registered after the season started, we likely can’t get you a shirt ordered in time.
Please note, due to the distributor there can be higher delays at times. This is out of our hands but we will notify you if this was to occur.
IMPORTANT: You MUST come to the games to get your shirt once they are in. If you do not show up to get your shirt by the playoffs, it will be given away or given to your team captain. We do not hold onto shirts once the season ends.